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Cancellation policy
Subscription Terms
This Section governs the recurring subscription products offered through the Services. By enrolling in a Subscription, you agree to the terms in this Section , the material terms presented at the time of enrollment, and the rest of these Terms.
Subscription Products
We currently offer the following recurring subscription products:
Clean Girl Club – $34/month
3–6 curated samples and mini products each month
Mix of clinical skincare and clean makeup products
Member perks and early access to new products, promotions, and events
Product selection varies monthly
Shipping included within the U.S.
Clinical Glow Box – $79/month
Larger assortment of samples, travel sizes, and mini products
Clinical skincare and clean beauty products
Occasional full-size products (not guaranteed every month)
10% discount on full-size purchases through Clean Girl Aesthetics
Premium member experience and packaging
Product selection varies monthly
Shipping included within the U.S.
• Additional subscription products, gift subscriptions, and limited-edition or seasonal boxes may be offered from time to time, subject to the terms presented at the point of sale.
Each of the foregoing is referred to as a “Subscription,” and collectively as the “Subscriptions.”
Enrollment and Authorization to Charge
When you enroll in a Subscription, you authorize Clean Girl Aesthetics and Shopify to:
• charge the payment method you provided for the initial Subscription fee, applicable taxes, and any shipping or handling charges; and
• charge the same payment method (or any updated payment method you provide or that we receive from your card issuer or payment network through automatic account-updater services) on a recurring basis for each subsequent renewal of your Subscription, in accordance with the billing frequency and pricing presented at the time of enrollment, until you cancel.
The specific material terms of your Subscription — including price, billing frequency, renewal interval, free trial period (if any), introductory or promotional pricing (if any), shipping terms, and cancellation policy — will be clearly and conspicuously disclosed to you at the time of enrollment and in your Subscription confirmation. By submitting your enrollment, you provide your express, informed consent to these terms and to the automatic recurring charges described in this Section 6.
Automatic Renewal
YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING CYCLE UNTIL YOU CANCEL. UNLESS YOU CANCEL BEFORE THE NEXT RENEWAL DATE, WE WILL CHARGE THE PAYMENT METHOD ON FILE FOR THE NEXT BILLING CYCLE AT THE THEN-CURRENT RENEWAL PRICE, PLUS APPLICABLE TAXES, SHIPPING, AND HANDLING. THE RENEWAL PRICE MAY BE DIFFERENT FROM ANY INTRODUCTORY, PROMOTIONAL, OR FREE TRIAL PRICE YOU PAID WHEN YOU INITIALLY ENROLLED. YOU CAN CANCEL AT ANY TIME WITHOUT COST OR PENALTY BY FOLLOWING THE INSTRUCTIONS IN SECTION 6.5 (CANCELLATION).
The duration of each billing cycle and the renewal price are disclosed at the time of enrollment and in your Subscription confirmation email. If you enroll with an introductory price, a free trial, or another promotional offer, your Subscription will automatically convert to the standard recurring price after the introductory period ends, unless you cancel before the conversion date.
Subscription Confirmation and Renewal Reminders
Promptly after you enroll, we will send you a Subscription confirmation email summarizing the material terms of your Subscription, including the products, pricing, billing frequency, automatic renewal terms, cancellation policy, and instructions for managing or canceling your Subscription. We will also send you renewal reminders, free-trial conversion reminders, and other notifications where required by applicable law (including, where applicable, the California Automatic Renewal Law, the New York General Business Law, and similar state laws).
If we offer a free trial or introductory offer that converts to a paid Subscription, we will, where required by applicable law, notify you of the conversion in advance and provide you with an opportunity to cancel before you are charged the standard recurring price.
Cancellation
YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME, WITHOUT COST OR PENALTY OTHER THAN ANY UNPAID AMOUNTS ALREADY ACCRUED. CANCELLATION WILL TAKE EFFECT AT THE END OF YOUR THEN-CURRENT BILLING CYCLE, AND YOU WILL NOT BE CHARGED FOR ANY BILLING CYCLE THAT BEGINS AFTER YOUR EFFECTIVE CANCELLATION DATE.
You may cancel your Subscription by any of the following methods, each of which is at least as easy to use as the method you used to enroll:
• Online: through your Shopify account
• Email: by emailing customer support at info@cleangirlaesthetics.com on the Sites with the subject line “Cancel My Subscription” and including the name and email address associated with your account; or
• Other methods we may make available from time to time.
If you enrolled online, you may cancel online without speaking to a representative. We do not condition cancellation on completing a retention offer or speaking with a customer service agent, although we may offer (but not require) such options.
Cancellation request processing. Cancellation requests submitted through your account take effect immediately upon submission. Cancellation requests submitted by email become effective when processed by our customer support team, and we will process such requests within the time required by applicable law. To ensure your cancellation takes effect before your next renewal charge, we encourage you to use the online cancellation path described above.
Cancellation effective date. To avoid your next renewal charge, you must cancel before the next billing date or time shown in your account and in your most recent Subscription confirmation or renewal reminder. Cancellation stops future renewals only and does not reverse a charge already incurred for the current billing cycle, except as required by applicable law or as expressly set forth in Section 8 (Shipping, Returns, and Refunds). If a renewal charge has already been processed for the current cycle when your cancellation takes effect, your cancellation will apply to the next cycle. If your Subscription includes a box that has already been billed but not yet shipped, we will ship that box and apply your cancellation to subsequent cycles.
Cancellation does not entitle you to a refund of any amount already paid for a current or prior billing cycle, except as required by applicable law or as set forth in Section 8 (Shipping, Returns, and Refunds). If you cancel during a free trial or introductory period before the conversion date, you will not be charged the standard recurring price unless you later reactivate your Subscription.
Skipping, Pausing, and Modifying Your Subscription
Depending on your Subscription, you may be able to skip a box, pause your Subscription temporarily, change the shipping or billing date, modify product preferences, or switch between billing cycles through your account. Skipping or pausing does not constitute cancellation; your Subscription will continue to renew unless and until you cancel, and a skip or pause will not prevent a scheduled renewal charge or shipment unless your account interface expressly shows that the next charge or service date has moved. To stop future renewals entirely, you must follow the cancellation procedures in Section 6.5.
Pricing, Billing, and Payment Methods
All prices are in U.S. dollars and exclude applicable taxes, shipping, and handling unless otherwise stated at the time of enrollment or purchase. Prices for the Subscription Services and other products are subject to change.
We accept the payment methods displayed at checkout, which may include major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other payment methods we make available. By providing a payment method, you represent and warrant that (a) you are authorized to use the payment method; (b) the payment information you provide is accurate, current, and complete; and (c) you will promptly update your payment information if it changes (for example, expiration date, billing address, or replacement card).
If your payment method is declined, rejected, or otherwise fails, we may suspend or cancel your Subscription. We may also retry the charge using your payment method on file, use any updated payment information we receive from your card issuer or payment network through automatic account-updater services, or contact you to update your information. You authorize us to use such updated payment information to continue your Subscription. While a payment is declined, rejected, or otherwise unresolved, we may suspend shipments and other Subscription services. Reactivation will occur only after a successful payment for the applicable billing cycle has been processed.
Taxes, Shipping, and Other Charges
You are responsible for all applicable taxes, including sales, use, and similar taxes, associated with your Subscription and other purchases. Tax amounts are calculated based on your shipping address and the applicable tax rates in effect at the time of the charge. Shipping is included for active membership shipments within the United States. For outside the United States, shipping and handling charges, if any, will be disclosed at the time of enrollment or purchase.
Changes to Subscription Terms
We may change the terms of your Subscription from time to time, including products, billing frequency, and shipping terms. If we make a material change — other than a price change, which is addressed separately below — we will, where required by applicable law, provide you with advance notice of the change and an opportunity to cancel before the change takes effect. Your continued participation in the Subscription after the effective date of any change constitutes your acceptance of the change.
Price changes. If we change the recurring price of your Subscription, we will provide you with advance notice of the new price, the effective date of the change, and clear instructions for canceling your Subscription before the new price takes effect. The notice will be sent to the email address associated with your account at least the minimum lead time required by applicable law. If you do not cancel your Subscription before the new price takes effect, you authorize us to charge your payment method at the new price for subsequent renewals.
State-Specific Disclosures
California Subscribers. If you are a California resident, California Business and Professions Code § 17600 et seq. (the California Automatic Renewal Law) entitles you to certain rights regarding automatic renewal subscriptions. You may cancel your Subscription at any time, at no cost, through any of the methods described in Section 6.5, including online cancellation through your account. The material terms of your Subscription are presented to you in a clear and conspicuous manner before you are charged, your affirmative consent is obtained before you are charged, and we provide you with an acknowledgment of those terms following enrollment. If we change the recurring price, we will notify you in advance and give you an opportunity to cancel before the change takes effect.
Other States. Many other states have laws governing automatic renewal subscriptions, including Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Illinois, Iowa, Louisiana, Maine, Maryland, Minnesota, Mississippi, Montana, Nebraska, New Jersey, New Mexico, New York, North Carolina, North Dakota, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, and Wyoming. We comply with applicable state automatic renewal laws by providing clear and conspicuous disclosure of the automatic renewal terms, obtaining your affirmative consent before charging your payment method, providing a confirmation containing the renewal terms and instructions for cancellation, offering an easy means of cancellation at least as accessible as the method of enrollment, and providing advance notice of any material change to your Subscription terms.
Product Availability and Substitution
Subscription boxes consist of a curated selection of products, and the specific products included in each box are determined by us in our discretion based on availability, vendor supply, quality, suitability, brand-partner relationships, and other operational considerations. If a featured or anticipated product becomes unavailable, delayed, recalled, defective, or otherwise unsuitable for inclusion in your Subscription, we may, in our reasonable discretion: (a) substitute a product of comparable type or value; (b) provide a credit toward a future Subscription or purchase; (c) delay the affected shipment; or (d) take another commercially reasonable action. Promotional descriptions, marketing materials, and prior-month boxes are illustrative only and do not guarantee that any specific product will be included in any particular box, except where expressly stated otherwise at the time of purchase.